Member Services Representative

Charleston, SC
Part Time to Full Time
Student (College)

Required Qualifications

  • Bachelor’s Degree in a related field or equivalent work experience
  • 1-2 years previous experience in hospitality or member services 
  • Superior written and oral communication skills
  • Strong sales skills
  • Exceptional customer service 
  • Demonstrated ability to work as a team member
  • Strong work ethic and 100% commitment to the growth and success of the business
 

Position Summary

 

This is a part-time position with the potential for full-time. (25 hours per week)

 

The Member Services Representative is responsible for assisting in all Membership activities: growing revenue through the promotion of the Longevity Club and all of the services we offer; new-member recruitment, onboarding, and retention; member care services and engagement; assisting with retail and merchandising; executing and promoting marketing strategies, and Mindbody scheduling and account management. The position is also responsible for the development and maintenance of relationships within LC, our local community, and industry. Other duties include responding to member needs, administrative tasks that assist with daily operations and contributing to the orderliness and cleanliness of the Longevity Club. 

 

The Member Services Representative has proficient knowledge of fitness club operations and stays abreast of new studies, current trends, and developments in the fitness and related industries. This person also possesses the following: 

 
  • Confidence and efficacy in selling membership and services
  • Ability to take ownership of their role and is solution-oriented 
  • Works with a sense of urgency, possesses excellent time management skills, and has the ability to pivot quickly according to members’ needs and the demands of the business.
  • Takes initiative and is able to comfortably engage with both prospective and existing members
 

This role requires one to have excellent communication, sales and organizational skills, take direction with ease, and collaborate with other members of the team clearly, positively, and effectively to get the job done. This person is friendly, goal-minded, solution-orientated, creative, thoughtful, and always has the business’ best interest in mind. 

 

The Member Services Representative reports to the Member Services Manager.

 

Description of Responsibilities

 
  • Guiding Values 

Shows respect for and is committed to upholding the guiding values of our organization.

  • Clearly understands the company’s vision and works diligently to deliver its mission 
  • Genuinely shows care for the happiness and wellbeing of our members 
  • Provides excellent service to our clients and guests
  • Proactively contributes to a clean, organized and well maintained facility
  • Works with, support, and respect other members of the team 
  • Is a positive reflection of Longevity Fitness among the community 
  • Participates in classes, workshops, wellness offerings, and events
  • Actively promotes the Longevity Club and all of its offerings
  • Lives a longevity-minded lifestyle by exemplifying a lifestyle of fitness and health
 
  • Member Services

Provides a level of customer care that exudes an “above and beyond” mentality 

  • Manages all streams of client/guest communications to ensure effectiveness and professionalism
  • Serves as a key person for providing tours and routinely follow up with prospective members
  • Supports the Member Services Specialist in member-related communications and needs
  • Assists in onboarding new members
  • Learns and manages the MINDBODY Online Scheduling and Client Account System, updating schedules, accounts, and runs necessary reports
  • Assists with Member Relations, Support and Recognition
  • Assist in merchandising and selling retail offerings
 
  • Daily Operations and Administrative Duties

Supports managers and other employees through a variety of tasks related to business operations to ensure an exceptional member and guest experience. 

  • Effectively and professionally communicates via phone and email to ensure all duties are completed accurately and delivered with high quality and in a timely manner. 
  • Assists in maintaining Longevity Club digital filing system in Google Drive
  • Assists with coordination of programs, meetings, and events
  • Contributes to the organization and cleanliness of the facility 
  • Ensures all opening/closing/daily checklists are completed during shift 
  • Handles sensitive information in a confidential manner
  • Assists with facility and equipment inventory management

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